Case Studies

PANURGY'S MANAGED SERVICES SOLUTION
CRITICAL NODE MONITORING

Background: With six offices spanning from New Jersey to California, communicating via frame relay links on their wide area network (WAN), the manufacturer of electrical wire, cable and accessories relies on their network to communicate with branch offices and warehouses with flawless immediacy and continuation. The company's entire network and network operations are managed remotely by Panurgy's Managed Services division at its Network Operations Center (NOC).

Trouble: Panurgy's Network Operations Center was alerted to a failure of a hub at ABC's warehouse located in Columbus, Ohio. Specifically, the company's Ethernet port on one of its routers was not responding on the local area network (LAN), in consequence, rendering the warehouse's operations and communications with headquarters ineffectual.

Troubleshooting: ABC's staff was unaware of a failed router and it's disconnect to the company's WAN when Panurgy's Managed Services team detected the problem. The Network Operations Center detected the failure in less than two minutes and the NOC staff immediately communicated the failure to the IT staff at ABC Company. Through the advanced monitoring capabilities of Panurgy's NOC, Panurgy then identified, diagnosed and remedied the idled equipment in under an hour.

Diagnosis: It turns out that someone at the Columbus warehouse had dropped their keys and, upon picking them up, inadvertently unplugged the hub's power supply. From the NOC, Panurgy was able to pinpoint the source of the problem. ANALYSIS: What took less than an hour to resolve might have taken hours-even days-to remedy, considering that ABC Company was not even aware that their network was experiencing a problem. Add to that the time it may have taken them to contact a qualified network engineer to visit the site and troubleshoot the situation.