PANURGY'S MANAGED SERVICES SOLUTION
FRAME RELAY MONITORING

Trouble: After review of ABC companies' historical trend reports on frame relay circuit monitoring there was high utilization, continuously exceeding utilization thresholds, on one of ABC's frame relay circuits from NJ to CA over a sustained period. ABC's MIS manager was aware of slow performance affecting the Citrix Server located in NJ over this link and was planning a bandwidth upgrade in the next 2 months. ABC's dedicated Panurgy Technical Account Manager (TAM) recommended ABC company have Panurgy provide an additional service that would report bandwidth utilization by application.

Troubleshooting: Panurgy installed a bandwidth-shaping device that reports utilization, and ultimately shapes the applications that are running over the frame relay circuit. After a period of a week the reports showed particular non-essential applications utilizing significant bandwidth. ABC's TAM "tuned" the bandwidth shaping device to allow priority to be given to the Citrix Server traffic and reducing non-essential applications to a small portion of available bandwidth. After implementing the new bandwidth utilization rules there was a significant improvement in the Citrix Server response to the users in CA.

Diagnosis: As the frame relay circuit monitoring reported, and the bandwidth-shaping device pin-pointed non-essential applications were using far more bandwidth then what was previously assumed by ABC company. Citrix Server response over the frame relay from NJ to CA was severely impacted by the "equal access" to the available bandwidth over the frame relay circuit.

Analysis: What was going to be a bandwidth upgrade to the frame relay circuit, at a great monthly reoccurring expense to ABC Company, was solved by a significantly reduced one-time cost of a bandwidth-shaping device. By combining frame relay circuit monitoring, with bandwidth-shaping, ABC Company effectively took control, down to the last byte, of the bandwidth currently available and being paid for.

About Computer Associates

Computer Associates International, Inc. (NYSE: CA) delivers the software that manages eBusiness. CA’s world-class solutions address all aspects of eBusiness process management, information management, and infrastructure management in six focus areas: enterprise management, security, storage, eBusiness transformation and integration, portal and knowledge management, and predictive analysis and visualization. Founded in 1976, CA serves organizations in more than 100 countries, including 99 percent of the Fortune 500 companies. For more information, visit http://ca.com.

Source: Panurgy
Contact: Stacey Gallagher, Panurgy VP of Marketing, 877-PANURGY, stacey.nice@panurgy.com