Help Desk

Providing daily Help Desk support to your end-users can be a big challenge. An efficient, responsive Help Desk is vital to your business – but can eat up IT resources.

One cost-effective solution is to outsource your Help Desk to Panurgy.

Panurgy Help Desk Services

Panurgy has earned a long track record of excellence by providing services to meet client needs. Panurgy’s streamlined Help Desk services are designed for user effectiveness and efficiency. 

Once you sign up for Panurgy Help Desk services your Help Desk worries are over. Panurgy Help Desk technicians are experienced, qualified on most popular products and trained to be responsive. Best of all they are available to your end users with a single phone call or email. Your end-users are assured of getting the immediate help they need with all standard desktop office applications, operating systems, network connectivity and printing problems.

Panurgy Help Desk Features

	Supports Windows 95/98/2000/2003 operating systems, basic desktop applications, desktop network connectivity and printing
	Dedicated Panurgy Help Desk Telephone Number available during business hours. (upgrade available for 24/7 Help Desk support
	Remote Control software agent and VPN to Panurgy NOC to provide online desktop support
	Established escalation procedures in place to handle advanced problems
	Online status reports detailing calls by quantity, type, origin and length of time to resolve
	“One stop Shopping” Panurgy works directly with all application support vendors. You make one call and Panurgy does it all.