Total Telephony Support
Unlimited technical phone support

Full support and service for
your telephone network

With the evolution from traditional phone systems to IP enabled based voice networks,  supporting your phone administration needs has become more complex.

Panurgy’s Total Telephony Support Service provides clients with unlimited technical phone support.  Our technical telephony support includes support of the equipment, administration of the telephone system and software, which includes the setup and deletion of extensions, and configuration of voice mail.

Panurgy’s Total Telephony Support (PTTS) also includes configuration, identification of   equipment /software problems and setup. Our technical engineers can log into the client's systems via remote access for diagnosis of problems and when possible,  remediation is immediate. When necessary, an experienced and certified engineer will be dispatched to provide support and service on-site.

Panurgy client support engineers initiate repair tickets for each reported incident.  Through our real-time NOC portal, each service ticket can be viewed for status information and details of resolution.  When necessary, Panurgy will act as your 3rd party liaison in reporting and following up on vendor issues.  Panurgy prides itself on providing quality technical support in accordance with generally recognized business practices and standards. 

Panurgy designs, implements and supports voice and data communication network solutions for small, medium and large organizations across a wide variety of industries.  From a fundamental telephony system to converged IP telephony networks or distributed applications, such as contact center, mobility and unified communications.  Panurgy has  expertise to provide you with an assured approach to meet your business needs.

Remote Management of your IP Telephony Solution

Panurgy remotely performs administration support and management of your voice and data systems. Our Network Operation Center provides customers with 24 hours, seven days a week support of their voice and data systems, keeping your business and systems up and running. Our service can keep voice-mail accounts updated, changed and deleted and also add, reassign or move extensions.
Panurgy also provides an added level of service to manage your complete Voice and Data Infrastructure, including the routers, switches, voice gateways, Voicemail, servers, and network servers. By choosing this option Panurgy will take full responsibility for problem isolation and resolution — including managing Quality of Service (QoS) across your complete business infrastructure.