The Business Owners’ Guide To IT Support Services And Fees

What You Should Expect To Pay For IT Support For Your Business (And How To Get Exactly What You Need Without Unnecessary Extras, Hidden Fees And Bloated Contracts)

You’re not alone. Cloud services for business come in many different sizes and flavors, and it can be daunting to figure out which is appropriate for you. The only certain thing is that working with the cloud is never a one-size-fits-all proposition.

Read This Guide and You’ll Discover:

  • The 3 most common ways IT services companies charge for their services, and the pros and cons of each approach.
  • A common billing model that puts ALL THE RISK on you, the customer, when buying IT services; you’ll learn what it is and why you need to avoid agreeing to it.
  • Exclusions, hidden fees and other “gotcha” clauses IT companies put in their contracts that you DON’T want to agree to.
  • How to make sure you know exactly what you’re getting to avoid disappointment, frustration and added costs later on that you didn’t anticipate.
  • 20 revealing questions to ask your IT support firm BEFORE giving them access to your computer network, e-mail and data.

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As a small company we're trying to build the same rare culture it seems you all have built there, which is one that focuses on helping the customer first and foremost. I wanted to take a minute to send out our thanks for your team’s effort over the last 48 hours. First and foremost, Eric was patient and helpful with a late night problem even without a guaranteed contract.  That meant a lot to us.

As a small company we're trying to build the same rare culture it seems you all have built there, which is one that focuses on helping the customer first and foremost. Rafael and Mike were also very supportive of our cause.

Mike trekking down three servers to assist in the troubleshooting went above and beyond, we are making sure to call out all of your efforts while drafting our comprehensive root cause analysis of the issue for FLM.

Mark A. Lembo Lembo Consulting Group

At first, I was a tad apprehensive as I thought that with under 20 employees and a small two-persons office, hiring Panurgy to help update us may be an expensive overkill. I was so wrong!  They replaced our old desktop with a top of the line spanking new small business computer, transferred all of our data, reloaded all of our software and even brought our old PC back to life. The bill? All this under $1500 including all the hardware and data transfer. I thought they forgot a zero at the end, I could not believe my eyes!

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