The Business Owners’ Guide To IT Support Services And Fees

What You Should Expect To Pay For IT Support For Your Business (And How To Get Exactly What You Need Without Unnecessary Extras, Hidden Fees And Bloated Contracts)

You’re not alone. Cloud services for business come in many different sizes and flavors, and it can be daunting to figure out which is appropriate for you. The only certain thing is that working with the cloud is never a one-size-fits-all proposition.

Read This Guide and You’ll Discover:

  • The 3 most common ways IT services companies charge for their services, and the pros and cons of each approach.
  • A common billing model that puts ALL THE RISK on you, the customer, when buying IT services; you’ll learn what it is and why you need to avoid agreeing to it.
  • Exclusions, hidden fees and other “gotcha” clauses IT companies put in their contracts that you DON’T want to agree to.
  • How to make sure you know exactly what you’re getting to avoid disappointment, frustration and added costs later on that you didn’t anticipate.
  • 20 revealing questions to ask your IT support firm BEFORE giving them access to your computer network, e-mail and data.

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Panurgy keeps us running and protects our business as if it were their own. When my company’s computer system is down, we lose money by the hour. Our business runs on timely response, and being unable to respond to the market within a half day equates to lost business.  Panurgy keeps us running and protects our business as if it were their own.

So many hardware “support” firms are ready to offload responsibility to software, or the ISP, or the manufacturer, or the user, or anybody. Panurgy is the only support firm that works with my other vendors to drive a solution - fast.  Panurgy leads the investigation, requesting a conference with my ISP or software vendor, building relationships that a proactive in supporting my uptime.

Panurgy’s proactive solutions are well thought out and rational.  They know specifically how to diagnose, and when to abort and take alternative routes that will save the business day for me. Their techs are intimately knowledgeable of my network and systems, and document and share that knowledge with their internal support teams.

Panurgy is committed to keeping my business running, more than any other IT firm I’ve worked with, and they succeed at this better than any other firm. Panurgy has redefined “support” for the IT industry.

Panurgy will advise you for your company’s future. They act as employees and partners, more than vendors. Panurgy supports my company with the same commitment that I do.

Paul Yost CEO