Testimonials

With Panurgy as our partner, we are able to focus our energy on our core business and not be distracted with IT issues or keeping on top of changing tech landscape. I haven’t worked with a lot of others but I know why we stay…Panurgy is uber responsive and can always find a solution.  Why would we look elsewhere?  If anyone is not sure about the quality of service Panurgy’s delivers,  I would say ….check the references.  Would other references say the things we say about Panurgy about their IT firm?

Panurgy has provided us with total piece-of-mind knowing all our sites are being monitored and action is taken care of when needed. Panurgy is reliable and you will always be able to get a live person. Every helpdesk tech and engineer is very knowledgeable in their areas, also always polite and helpful!

With today’s complexity in IT services, Panurgy has consistently provided a worry free experience for our staff in keeping us and our computers and networks up to date, and protected from all known risks. Most important is the personal and friendly service they provide to even the least IT knowledgeable of our staff and the quick responsiveness whenever a problem does arise.

The support staff all have in-depth of knowledge in the variety of software and hardware systems that we use.  Even more vital, they communicate in clear and understandable (for non IT folks) ways when making changes and/or fixing problems.  Essentially, Panurgy’s people act more as “partners” in services rather than vendors.   I have experienced quite a number of situations were IT support is provided by folks who at best can read and follow a script and can’t apply common sense when that script doesn’t work on your version of the software and or in your IT environment.  Finally, the contrast between Panurgy’s folks in communications and most vendors can’t be overstated.

I would not hesitate to give Panurgy an unqualified and “outstanding” endorsement.  Panurgy’s service is well above others and based on our research is providing excellent value for the money we pay. In short, Panurgy may not be the least expensive IT support firm, but they are the best and well worth what we pay.

Having a resource we can call for help has been so beneficial to us as a small firm without IT support on staff.  Panurgy has always been responsive, knowledgeable and a pleasure to work with!

Since working with Panurgy, we have noticed an overall improvement in our cyber security. We are receiving less phishing e-mails and feel more peace-of-mind that our networks are secure and protected. With the size of Panurgy’s team, we find any issues we do have is being addressed quickly and resolved faster.

Panurgy has always been responsive to both of Acuitive Techs planned needs and reactive issues from management, to sales support, to 24/7 technical support. With cloud-based system, the challenges of assessing problems can be complex.  Panurgy’s track record on performance has been 100%.

Panurgy’s willingness to work with a start-up, tailoring to our needs understanding required service scope and finances, not boiler-plate approach makes them a standout in my opinion. This is the second company I have brought Panurgy into…that’s the best testimony I can give!

I have had experience with Panurgy at two start-ups, where they were involved with designing system needs, implementing and then maintaining and supporting growth of two start-up companies. All done with no hiccups, and cost efficient.  Panurgy spends time learning and knowing about their customer.

Panurgy’s Total Data Protection saved significant data from being lost! Recently, Ransomware attacked a PC on our network!  An entire volume on a shared drive was encrypted and the virus was spreading. Quickly, Panurgy removed the “host” PC from the network and was able to remove the infected files on the server. After the encryption files were deleted, Panurgy began a file restore of the files from our latest backup.  We were up and running again quickly. Following this experience, I am a believer in Panurgy’s Total Data Protection. We were able to avoid a potential loss of significant data, which could not have been restored if we did not have the backup data at the ready with Panurgy.

Panurgy provides quick and comprehensive service at a reasonable price and we feel that our data and systems are well protected. That may be the most important feature… feeling protected. We have been a Panurgy client since 1998!  We have always received prompt and courteous service and have worked primarily with one technician (John Guerra) for all upgrades and major problems, so for us it’s personal. Aside from John, the support we receive from Panurgy’s Help Desk, has worked out well for all of us in the office. I can’t think of a time that a dilemma has not been solved in a timely manner.

Panurgy is always there when we need them! With Panurgy we have seen 100% up time across our 3 locations! The communication with the techs, sales and management has always been responsive, patient and highly effective. If you need a long term relationship with an IT firm that is on-point all the time, there is no other choice – Panurgy is the best.

When you call you get a real person in USA (NJ) not a machine, not voice mails - a tech that knows you & your company! With Panurgy, we have built history: They know our company & know what we need & what is important to us. They have worked with MBUSA & our other providers seamlessly. Funny but we have never worked with another IT firm. For due diligence purposes, we did go out for bids a few years ago and decided to stay with Panurgy. The prices were in line & we knew what we had. The grass is not always greener in the IT space!

If you’re looking for a partner who is as dedicated to the success of your business as you, then look no further. With Panurgy, we have an excellent partner with a strong technical team to support us which allows for our smaller internal team to focus on other initiatives. Panurgy’s technical knowledge is outstanding and the dedication to our company has been unparalleled. If you’re looking for a partner who is as dedicated to the success of your business as you, then look no further. Panurgy has assisted Alexis Bittar with rock solid recommendations, support and technical knowledge. The staff is professional and resolves issues quickly & efficiently.

You will never be embarrassed or fired for selecting Panurgy as your IT firm. Panurgy flawlessly handles IT issues that would otherwise require our engineers to delay progress on our television broadcast projects.  Panurgy takes very “good notes” about our complex infrastructure and never forgets anything they have worked on for us.

We have been with Panurgy for 14 years and have no plans of leaving them!  Throughout Super Storm Sandy they kept us up and running and have established a rock solid disaster recovery plan for our network. Panurgy’s help desk is responsive and deals with the day to day issues at all of our sites in a timely manner.  I have even had contractors that deal with them comment that they are a dream to work with compared to some. With 15 remote sites that Panurgy monitors, I can sleep at night knowing that if there are any issues, I will get an immediate call or email on any issues such as a site being down or intermittent problems.  

From the sales team right up to the owners they are available when I need them.  They always work to be part of the solution and not the problem.  Throughout Super Storm Sandy they kept us up and running and have established a rock solid disaster recovery plan for our network. During Super Storm Sandy, Panurgy remained operational and assisted SJP in keeping our network up and running along with our back up site…without issue. We have been working with Panurgy for 14 years, they have always taken a positive attitude to resolve our problems.

I can’t put the single biggest benefit of working with Panurgy since there are so many right at the top, so I will list them separately and you can use whatever you want.

• The help desk is second to none. The team is always polite and understanding with my staff when they call. And believe me some of my staff can be difficult.”
• The sales team is always responsive to our needs and is always available to us. They continually make recommendations on how to better secure, operate, and maintain our network.
• The onsite service team is responsive and have a confident attitude.
• Several of our contractors that have to interface with Panurgy on network access for their equipment have come back to me and said that “Panurgy is one of the better IT service providers that they have worked with.

Panurgy’s proactive approach to problems and possible issues is a great strength. With Panurgy we have not had to worry about or be concerned with any IT problems.  If there is a problem, one phone call and it is handled. Takes the stress out of this part of my job.  Panurgy has been, for all intents and purposes, the only IT firm we have worked with since the late 1990’s, when I was given the responsibility of the network hardware and software.  

We have been using Panurgy for years and are completely satisfied with the level of expertise of the help desk techs as well as those involved with network infrastructure. Our biggest problem has been the unreliability of our Internet provider and when there is a problem, Panurgy knows about it before we do and handles it directly with our provider.

Never steered us wrong. We’ve been working with Panurgy for about 12 years and in that time they have never steered us wrong with regard to industry trends. To that end I would say that the single biggest benefit has been moving to new technology as it becomes available and, most importantly, stable. As an insurance company we tend to want to be cutting edge, not bleeding edge, and Panurgy have helped us maintain that balance.

Panurgy is reliable and will do whatever needs to be done to make something work properly, regardless of how long it takes or how difficult it is. I have heard from other branches of my company about their particular service providers who decide that something can’t be done and just bail on it. Panurgy doesn’t do that.

If someone was on the fence about choosing Panurgy as their IT firm, I would tell them:  I am pretty passionate about uptime and I have worked with Panurgy for over a decade. Think about this, if Panurgy doesn't deliver quality service or keep my network up and running, I would be working with someone else.

We recently had our annual Penetration Test done by Digital Defense and received an “A” rating. While using a 3^rd party vendor to manage our Firewall and Backups, I lost faith as I noticed backups were not running every day and I wasn’t being notified along with several other things. In July of 2016, I contracted with Panurgy and have been extremely happy ever since. We recently had our annual Penetration Test done by Digital Defense and received an “A” rating. In the Penetration Test Executive Summary, Digital Defense said it best. “Persons responsible for maintenance and security of this node should be commended for the actions which resulted in the current rating.” Thank you Panurgy!

The people at Panurgy are experts and they differentiate themselves from their competition by the people they employ. Panurgy absolutely will resolve the issue at hand.  You can call and get your issue resolved with the first caller 99% of the time. No transfers through a multi-tier technical hierarchy. There is nothing more discouraging then to have to explain your problem over and over again without resolution to the next person in line who is supposed to be able to help you.  This does not happen at Panurgy.

We use Panurgy’s proactive monitoring of our network infrastructure. It’s nice to hear from Panurgy to inform us of when issues arise instead of the reverse. The person that can help calls us for a change, very refreshing.

If you are thinking of using Panurgy as your IT Solutions partner, don’t hesitate. The people at Panurgy are experts and they differentiate themselves from their competition by the people they employ.  Panurgy is a great value in this regard for your IT dollar.  Time is money and we spend far less time managing IT and more time concentrating on our core competencies.

Panurgy keeps us running and protects our business as if it were their own. When my company’s computer system is down, we lose money by the hour. Our business runs on timely response, and being unable to respond to the market within a half day equates to lost business.  Panurgy keeps us running and protects our business as if it were their own.

So many hardware “support” firms are ready to offload responsibility to software, or the ISP, or the manufacturer, or the user, or anybody. Panurgy is the only support firm that works with my other vendors to drive a solution - fast.  Panurgy leads the investigation, requesting a conference with my ISP or software vendor, building relationships that a proactive in supporting my uptime.

Panurgy’s proactive solutions are well thought out and rational.  They know specifically how to diagnose, and when to abort and take alternative routes that will save the business day for me. Their techs are intimately knowledgeable of my network and systems, and document and share that knowledge with their internal support teams.

Panurgy is committed to keeping my business running, more than any other IT firm I’ve worked with, and they succeed at this better than any other firm. Panurgy has redefined “support” for the IT industry.

Panurgy will advise you for your company’s future. They act as employees and partners, more than vendors. Panurgy supports my company with the same commitment that I do.